Refund Policy

Returns, Replacements and Refunds


If for any reason you are not satisfied with your purchase, we will happily accept returns of the unused portion within 15 days of freeze-dried, treat and chew products. Due to the perishable nature of our frozen product, Huntaway does not accept returns or exchanges for frozen products.

To initiate a return of freeze-dried, treat or chew products, please email us at or call us at 650-918-0475 and one of our customer care associates will provide you with the appropriate return mailing address and instructions to process the return. Once we receive the returned product, we will process your exchange or refund. Unfortunately, we are only able to refund the purchase price for the returned product. Refunded amounts exclude any initial or return shipping costs, and replacement may require payment of an additional shipping fee.

If you have concerns or problems with the products you receive, please contact us at and we will attempt to resolve the issue. All product or delivery defects will require an image sent to us. Huntaway Inc shall not issue any refunds for the products except at its sole discretion.

Huntaway Inc has no obligation to provide refunds or replacements, but may grant them in certain circumstances, as a result of specific refund guarantee promotions, or to correct any errors made by Huntaway Inc, in each case in Huntaway Inc’s sole, absolute and unfettered discretion.

Please note we are unable to issue any refunds for single bag raw frozen purchases under all circumstances. If your parcel is damaged, please contact us and we may be able to resend a new bag.

We cannot refund any purchases if your dog does not like the food. In this case, please get in touch with your local dog shelter to donate the food.