Refund Policy

Returns, Replacements and Refunds

If you believe the Huntaway Inc you receive is defective or you are not 100% Satisfied with Huntaway Inc for any reason, get in touch with us within seven (7) days of your receipt of the product and we will promptly provide your choice of a full replacement or refund to the value of your order. 

Huntaway Inc will happily accept returns of unopened bags of freeze-dried, treat and chew products within 15 days of receipt. Due to the perishable nature of our frozen product, Huntaway Inc does not accept returns or exchanges for frozen products. 

Please do not ship Huntaway Inc back to the return address on the shipping label.

Huntaway Inc has no obligation to provide refunds or replacements, but may grant them in certain circumstances, as a result of specific refund guarantee promotions, or to correct any errors made by Huntaway Inc, in each case in Huntaway Inc’s sole, absolute and unfettered discretion. You must provide images of any damaged or mispicked products in order for Huntaway to consider replacements or refunds.

You can cancel your subscription at any time. Please note that any edits to your subscription must be made 48 hours prior to your order processing date. This includes pauses, skipped orders, cancellations and changes to the quantity or products included in your subscription.

Cancellations and modifications made after your order has processed may incur a fee up to $30. Should an order already be dispatched, we are unable to stop the delivery of this order. If your order has already processed, but has not been collected by our shipping partners, a cancellation fee of $30 will apply. This fee will be deducted from any refunded amount.

To initiate a return of freeze-dried, treat or chew products, please email us at hello@huntaway.pet or call us at 650-918-0475 and one of our customer care associates will provide you with the appropriate return mailing address and instructions to process the return. Once we receive the returned product, we will process your exchange or refund. Unfortunately, we are only able to refund the purchase price for the returned product. Refunded amounts exclude any initial or return shipping costs, and replacement may require payment of an additional shipping fee.

If you have concerns or problems with the products you receive, please contact us at hello@huntaway.pet and we will attempt to resolve the issue. All product or delivery defects will require an image sent to us. Huntaway Inc shall not issue any refunds for the products except at its sole discretion.

Please note we are unable to issue any refunds for single bag raw frozen purchases under all circumstances. If your parcel is damaged, please contact us and we may be able to resend a new bag.

We cannot refund any purchases if your dog does not like the food. In this case, please get in touch with your local dog shelter to donate the food.