Shipping Policy

Product Purchase & Shipping

Customers order Huntaway, Inc. through the Website. Huntaway, Inc. is available through on-going auto-delivery subscriptions or as once-off purchases. We will ship such products to the address you provide in the course of ordering such products.

Shipping is offered through FedEx and UPS, within the Continental U.S. only. You will be careful to supply a deliverable shipping address and Huntaway, Inc. will not be responsible for any shipments that are not deliverable due to a non-deliverable address.

Due to Huntaway Frozen Raw Venison Dog Food being a perishable product, we do not ship every day of the week. Orders received before Monday 1pm ET/ 10pm PT will be included in the upcoming Tuesday shipment. Any orders placed after Monday will be dispatched for shipment on the following Tuesday

Our Freeze-Dried Raw Venison Dog Food is shipped weekly, please note that orders are dispatched exclusively on Tuesdays. Orders received before Monday 1pm ET/ 10pm PT will be included in the upcoming Tuesday shipment. Any orders placed after Monday will be dispatched for shipment on the following Tuesday.

We will notify you when your order has been sent. Once your order has been shipped, you can expect to receive it within 48 hours.

Prices offered via the Website may change at any time, and we do not provide price protection or refunds in the event of a price reduction or promotional offering.

On-Going Auto-delivery Subscription Delivery

When you choose to purchase a recurring auto-delivery order of Huntaway, Inc., you must specify the box size and shipping interval. Huntaway, Inc. is available in four box sizes, containing either three 3.75lbs bags (small); six 3.75lbs bags (medium); or nine 3.75lbs bags (large). Please use the calculator found on the Website to estimate your dog’s required portions per meal. Shipping intervals are to suit you and your dog’s feeding requirements. Huntaway Inc. reserves the right to change box or bag sizes and shipping interval options from time to time. 

You can cancel your subscription at any time. Please note that any edits to your subscription must be made 48 hours prior to your order processing date. This includes pauses, skipped orders, cancellations and changes to the quantity or products included in your subscription.

Cancellations made after your order has processed may incur a fee up to $30. Should an order already be dispatched, we are unable to stop the delivery of this order. If your order has already processed, but has not been collected by our shipping partners, a cancellation fee of $30 will apply. This fee will be deducted from any refunded amount.

If a customer’s auto-ship order does not process within a period of 90 days, the subscription is considered inactive. The subscription will be cancelled and any promotions or discounts associated with that auto-ship account will be deemed invalid. Accordingly, Huntaway, Inc. cannot guarantee that a selection available in a particular timeframe will be available in any subsequent timeframe.

BY SUBSCRIBING YOU AGREE TO PAY THE ONGOING AUTO-DELIVERY SUBSCRIPTION CHARGES FOR THE PRODUCTS THAT ARE SUPPLIED FOR EACH AUTO-DELIVERY.