Shipping Policy
Product Purchase & Shipping
Customers order Huntaway, Inc. through the Website. Huntaway, Inc. is available through on-going auto-delivery subscriptions or as once-off purchases. We will ship such products to the address you provide in the course of ordering such products.
Shipping is offered through FedEx and UPS, within the Continental U.S. only. Please be careful to supply a deliverable shipping address as Huntaway, Inc. will not be responsible for any shipments that are not deliverable due to a non-deliverable address. One-off purchases of products ranges from $6.95 to $90 based on product and shipping location. A subscription below $49 will incur a shipping cost of $6.95, whereas a subscription over $49 will incur free shipping.
Due to Huntaway Frozen Raw Venison Dog Food being a perishable product, we do not ship every day of the week and we cannot ship to PO boxes. We only ship Mon-Wed on orders placed by Tuesday of that week, taking up to 2 days in transit.
Our Freeze-Dried Raw Venison Dog Food, Treats and Chews are shipped Monday-Friday each week, taking up to 6-8 business days in transit based on delivery location.
We will notify you when your order has been sent. For the most up-to-date delivery information on your order, please copy and paste your tracking number into the carriers website.
Prices offered via the Website may change at any time, and we do not provide price protection or refunds in the event of a price reduction or promotional offering.
On-Going Auto-delivery Subscription Delivery
When you choose to purchase a recurring auto-delivery order of Huntaway, Inc., you must specify the box size and shipping interval. Shipping intervals selected for subscriptions are to suit you and your dog’s feeding requirements.
Huntaway, Inc. Frozen subscriptions are available in three box sizes, containing either three 3.75lb. bags (small); six 3.75lb bags (medium); or nine 3.75lb bags (large). Please use the Frozen calculator found on the Website to estimate your dog’s required portions per meal.
Huntaway, Inc. Freeze-Dried subscriptions are available in two box sizes, containing either three 15oz. bags (small); or six 15oz bags (medium). Please use the Freeze-Dried calculator found on the Website to estimate your dog’s required portions per meal.
Huntaway Inc. reserves the right to change box or bag sizes and shipping interval options from time to time. Accordingly, Huntaway, Inc. cannot guarantee that a selection available in a particular timeframe will be available in any subsequent timeframe.
You can cancel your subscription at any time. Please note that any edits to your subscription must be made 48 hours prior to your order processing date. This includes pauses, skipped orders, cancellations and changes to the quantity or products included in your subscription.
Cancellations made after your order has processed may incur a fee up to $30. Should an order already be dispatched, we are unable to stop the delivery of this order. If your order has already processed, but has not been collected by our shipping partners, a cancellation fee of $30 will apply. This fee will be deducted from any refunded amount.
If a customer’s auto-ship order does not process within a period of 90 days, the subscription is considered inactive. The subscription will be cancelled and any promotions or discounts associated with that auto-ship account will be deemed invalid. Accordingly, Huntaway, Inc. cannot guarantee that a selection available in a particular timeframe will be available in any subsequent timeframe.
BY SUBSCRIBING YOU AGREE TO PAY THE ONGOING AUTO-DELIVERY SUBSCRIPTION CHARGES FOR THE PRODUCTS THAT ARE SUPPLIED FOR EACH AUTO-DELIVERY.